Motrac automates orders and deliveries

“Cnext took care of our migration from BizTalk 2006 to the latest 2013 version for us. They delivered faster than expected, stayed well within budget and performed a health check on the platform, removing risks where necessary. We’re very happy with our collaboration because they consider our requirements very thoroughly with us, as well as taking their own initiatives,” says Christophe Mannaert, ICT Administrator for Motrac.

Christophe Mannaert continues: “Microsoft BizTalk supports various processes for our departments in Belgium, the Netherlands and Germany. The communications for stock management, technical inspections between the various departments, orders from our dealers and synchronisation of customer data in our CRM and ERP applications all take place via BizTalk. The platform also supports the parts delivery for our 70 service engineers, ensuring the correct components are delivered on time so we can serve our customers better. BizTalk improves efficiency and so also results in increased turnover.”

“We’re going to start using BizTalk for our engineers’ planning system in the near future too, to automatically send out work orders to our customers.”

Motrac Handling & Cleaning has been a leading total provider of internal logistics and cleaning solutions since 1973. You can find more information about Motrac Handling & Cleaning on the company website.