ACC optimises operational processes

ACC specialises in Customised Inbound Services. The company works with advanced technologies and custom software to guarantee customers a personalised telephone answering service. ACC’s growth over recent years led to the company wanting to review its business processes and IT systems.

ACC asked Cnext to optimise its operational processes, and Cnext provided a detailed roadmap with business initiatives and IT facilities designed to match ACC’s priorities, also working as a partner on the implementation of the new customer communications platform.