What we solve
As every customer contact represents an opportunity, service providers seek ways to maximize the value of all types of customer interactions coming day and night via multiple channels.
The main challenge is providing an accurate and relevant overview of the customer’s profile and history and provide a sustainable platform to handle an increasing number of data transactions.
Cnext differentiates itself by offering a multi-channel customer experience built on top of the Microsoft Dynamics software which plugs-in into your organization. We deliver fast ROI, without the need to change your IT assets. We avoid long customization projects by using implementation acceleration templates. This is a unique approach where we commit to our vision to turn customer care from a cost center to a profit center.
Listed among our references are N-Allo (Belgium) with De Stroomlijn and Ores, Vodafone (United Kingdom), Batelco (Bahrain) and SNS Bank (the Netherlands, with Tieto). These companies have attained a better customer experience and a higher level of customer satisfaction, transforming their customer contact centers into efficient and process-oriented organizations.
Accuracy, speed and effectiveness are the main challenges for receiving and processing customer sales. It has a direct impact on the company’s performance and income.
Cnext improves your order to cash process by automating ordering, shipping, billing communication regardless of the sales channel used. Cnext understands this process across vertical industry and combines this knowledge with deep technological skills to reach the desired outcome.
Cnext understands the financial supply chain and helps you to automate and integrate your processes for faster invoice processing and payment. We help you in setting up document templates, integrate data from various sources and enrich those with marketing information to generate output via multiple channels such as email, pdf, web and printing.
Collaborating and connecting customers and partners are two hot actions in most companies. Top challenges are managing the transfer of data, infrastructure and cost of onboarding partners and customers.
Cnext has an extensive expertise in connecting your partners through a variety of integration solutions. We also manage the ‘very specific EDI’ customizations for each of your business relations in a standard solution.
After M&A you will often start by defining the right IT integration strategy in order to maximize the objectives and further growth. You may want to transfer business critical assets between systems or merge multiple ERP systems.
Cnext helps you to remove the risks involved in integrating your business. Our journey starts with a conversation about your business objectives, followed by a strategy and plan to execute upon.
Cnext has a rich set of best practices and technology components which makes the change management process related to M&A initiatives and the impact on business processes and IT assets less intrusive to the business and its customers.
Many organizations invest a lot in their Enterprise Resource System, which typically involves multi-year implementations. Since a couple of years, businesses are evolving to more dynamic and collaborative organizations where an ERP system needs to open up and connect to the business processes of partners and customers.
Changing your ERP system to meet these new requirements is often very expensive, time consuming and introduces risks to the business.
At Cnext, our application integration competence center has proven best practices and certified products which extend your SAP, Baan or Microsoft Dynamics AX systems and accelerate your business integration projects.
Business process automation is the strategy that a business uses to automate processes in order to contain costs. It consists of integrating applications, restructuring labor resources and using software applications throughout the organization. The main challenges are creating a maintainable, scalable and reusable environment and to keep up with technological evolutions.
Cnext has built best practices and developed methodologies that help organizations such as Arcelor, Eriks, Essent, Komatsu, Nuon, Puratos, Scandinavian Tobacco Group, Tradcom, Unifrost, Western Union connecting their business partners and provide better customer experience.