Process Optimization
Review these latest insights and future trends in application integration to further optimize your ERP system:
How Social Media Reduce Cost
Authentication as a service Here’s a prophecy: pretty soon Google, Facebook, Twitter or LinkedIn will be generating an income from managing an essential part of your customer contact list. Okay, I agree, it’s a bit of a cheap prophecy, because many online services are already allowing users to log in with their Google or Facebook accounts. Although it’s free right now, we predict a change. So, if a third party supplier, such as LinkedIn, would start requesting a fee for being your authentication provider, it will prove that there is a...
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Apps for Mobile ERP
Standards apps -a one trick pony What may seem like a revolutionary idea, creating apps for use in ERP systems on smart phones and tablet computers, is probably no more than a fad. Clearly, the virtue of standard apps is that they show what is technically possible and their ability to inspire us to explore new ways of working more comfortably and efficiently is undeniable. But that’s where it ends. If you want to get mobile devices to work faster (which we think is a sound idea), you will have to rely on custom-made mobile applications,...
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Multichannel Customer Care
Are your customers still content with a 9 to 5 service? Really? Customers demand more flexibility than simply offering them the chance to call up your support centre during standard office hours. They want an ‘around the clock service’, so that they can call, mail and go online with you at almost any time of the day. It’s clear that a telephony exchange system cannot meet the challenge to form the core of a next-generation support service. We think that changing to a multichannel support service offers more opportunity than just...
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