Managed Support Services

Run your IT operations with business logic

Once your application integration projects have gone live, you can keep support and maintenance costs under control with our fix price managed support services. This releases you from the need to skill-up or invest in resources to manage and sustain your business critical environments, particularly when maintenance or support may not be your forte. Through monitoring the status of your business processes with Microsoft BizTalk Business Activity Monitoring software, we guarantee that your IT systems perform well. This is especially useful for your just-in-time transactional environments where a high level of stability is important.

Our support services for integration applications with Microsoft BizTalk or Windows Azure include:

• performance management
• process quality control
• support, optionally 24/7
• application maintenance
• facilitation of change requests
• monitoring of change requests and subsequent development

Fix price, business-driven approach

Working with fix price support contracts may seem a little unusual, but we are able to offer this budgetary assurance thanks to our specialist skills and lengthy experience with application integration. This stems from our business-driven approach to projects, making high-level monitoring easier and therefore much more affordable. Attached to this are some rewarding benefits:

• improved external/internal customer satisfaction
• better IT services using proven processes
• reduced cost, higher ROI
• increased competence and productivity
• reduced cost of training
• higher availability of systems and applications
• better asset utilization
• visibility and predictability of IT cost
• scalable, controllable and measurable IT