The key to success for any project is to have a good understanding of our customer’s situation and requirements. We use passion and expertise to turn every challenge into an opportunity.
We use the same, unique project method in all our projects. This guarantees results are achieved within the agreed time and predicted budget, leading to a clear improvement in your customer interaction. You don’t just gain a better understanding of you customers; you also get more value out of each interaction.
Cnext has combined more than twenty years’ experience of large integration projects into a method that leads to faster results within the agreed budget. We have delivery intervals every three weeks. Our rigorous approach enables us to dramatically improve the predictability of the project and its results. We also ensure optimal collaboration with your employees, business partners or customers in specific parts of the project.
The preliminary phase starts with a Customer Interaction Inspiration workshop, after which we can develop initiatives further into a prototype. This often leads to a strategic plan for optimizing your customer interaction. We don’t limit ourselves to just providing advice, but also take care of the execution
The best results are achieved in relationship based on mutual trust. We believe that openness makes companies and relationships stronger. We therefore treat all our stakeholders – customers, employees, partners and shareholders – with the greatest respect. Honesty and respect form the basis of our business.
We help organisations that are working to provide a more efficient service and improve customer contacts by speeding up processes and optimising customer interaction. We guarantee a positive impact on your business performance.
Cnext was founded in 2007 and operates from Belgium in most European countries. Our head office is located in Mechelen, and we have a development centre in Poland. We invest primarily in training our people to develop knowledge so they can offer you a lasting advantage with more efficient processes and loyal customers.
With his many years’ experience in sales and marketing, and over ten years’ management experience with software and services companies, CEO Peter Van Roosbroeck is convinced that listening attentively to customers and offering added value is the only way to build long-term professional relationships that strengthen each other’s businesses.
CTO Peter Van Kerckhove uses his experience of business processes and software integration to provide you with the right solution. Peter sets out with the principle that every successful organization is based on a good balance between people, processes and technology.
Valere Vrancken is our CFO. He guides our organization towards new activities, such as attracting investment for the development of new software and services in the context of our national and international growth, plus keeping the company in the financial health necessary for the strong growth in turnover that we are experiencing.
As Competence Centre Lead of Customer Interactions, Stijn Van Raemdonck likes nothing more than to get more value out of your customer contacts. If you’re interested to find out how this is possible, Stijn is the right person to talk to.
Service Delivery and Managed Services Manager Georges Hoefnagels firmly believes in the ITIL framework as the basis for high quality service provision that doesn’t just result in greater customer satisfaction, but also ensures that promised objectives are reached.
Lead Data Scientist Koenraad has extensive experience with statistical and data mining projects in database marketing and analytical CRM. With over 15 years of data science experience, he’s an expert in segmenting customer bases, profiling, churn analysis, cross-selling and upselling, RFM analyses, LTV ratios, response and uplift models, and forecasting. His knowledge of various sectors (energy, financial services, production, retail, telecommunications) means he quickly gets to grips with a company and its requirements. Koenraad knows exactly how to develop a complete modelling strategy with a clear approach for putting this strategy into practice.
With over 20 years’ experience in the IT sector, Lead Enterprise Architect Yves Van Beethoven acts as a consultant to managers who want to achieve more growth. He follows technology trends closely and examines the opportunities they offer. Yves knows how to use technology to help businesses advance, partly thanks to his years at Accenture, Microsoft and Cap Gemini. He gained most of his expertise with customers in the financial and public sectors. Clients can rely on Yves to provide a sound business case to increase revenue, or discuss ways of being innovative. He uses a structured approach and teamwork to help customers work faster and improve efficiency with more innovation.