Microsoft
Business collaboration and integration
Connect (systems) inside and across organizations with Microsoft BizTalk Server.
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- Simplify and automate interoperability to reduce costs and errors.
- Gain critical insights on business processes and performance.
- Shield processes from change impacts.
- Promote agility and manageability.
- Integrate to eliminate redundancy.
- Automate your business interactions with partners.
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Business communication and interaction
Provide a consistent customer experience across multiple channels and share logic and data inside and across your organization with Microsoft Dynamics and CCA (Customer Care Accelerator
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- Integrate legacy applications with Unified desktop.
- Accelerated key processes with Windows Workflow Foundation.
- Replace silos for phones, emails and chat with Unified communications.
- Integrate social media channels.
- Enable multi channel services.
- Optimize operations with Process centric platform.
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Cloud computing
Extend your existing applications / infrastructure the cloud
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- Perform large-volume storage, batch processing, intense or large-volume computations.
- No up-front costs for massively scalable computing infrastructure.
- Pay for what you use, when you use it.
- Add compute power as business grows or demand spikes.
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Axerion
Axerion Enterprise SCALE One
Create an adaptive enterprise architecture through a platform – first approach and enable your IT to be flexible for the real world challenges of business dynamics.
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- Optimize IT with a change centric platform
- Control the complexity of constant change in an interconnected society with one common platform
- Manage constant process transformations and costs with IT on demand
- Accelerate mainframe migration
- Extend your ERP beyond boundaries
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Axerion Enterprise SCALE +
Step beyond SOA and scale up your business enabling technologies by delivering them on demand.
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- Leverage past investments to deliver future value
- Scale up or scale down with the dynamics of your business without additional management cost
- Match capacity to demand, on the fly
- Maintain security while increasing access.
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Axerion Integrated Customer Care
Deliver the next generation customer care solutions and achieve strategic value and differentiation by enabling the customer experience to be at the heart of the organization's business strategy.
Create a consistent customer experience across multiple channels and enable- reuse and sharing of business process logic and data inside and across your organization.
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- Single view of customer experience and history (360 degree view)
- Consistent treatment of the customer across channels
- enable end-to-end multi channel
- enhance customer satisfaction (First contact Resolution)
- Optimize average handling time
- Improve service agent productivity
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