Your customers require you to be more flexible than merely offering them calling your support center during standard office hours. They want to call, mail and go online with you almost any time a day.
What may seem like a great idea, providing apps for using ERP systems on smartphones and tablet computers, is actually more like a fad.
Here’s a prophecy: pretty soon Google, Facebook, Twitter or LinkedIn will be making money from managing an essential part of your customer contact list.